FAQ

Can I visit the showroom?
How long does the process take?
Where do you ship to?
Do you ask for shipping costs?
Can I track my order?
Can I cancel or change my order?
What kind of Payment methods do you support?
Direct on Aluminium vs. Glossy Vinyl on Aluminium
10x10 Plate vs. Aluminium Rail
Real live colors vs digital colors
What kind of screws and plugs should I use?
Does the Wall Art come with a warranty?
Can I return the Wall Art?
Are custom sized requests possible?
How do I find the optimal size for my new art?
Is the image still high enough quality when enlarged to a larger size?

Not yet, we are a Digital Art Gallery located in the Netherlands, Oldebroek. At this time, we do not have a physical showroom at our disposal. We want to achieve this in the course of 2021. Make sure you subscribed to our newsletter, and you will be the first to know when & where this location opens.

Packaging and production is processed within 5 to 10 business days. Your order is shipped via MyParcel and can take 3 to 5 business days depending on your country.

At this moment we ship to 28 countries.

The Netherlands, Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden

Yes, we do. We apply the standard shipping costs delivered from the Netherlands. We want remain transparent about the price.

FULL PRICE LIST

We typically ship orders in 5-10 business days after they are placed. When your order ships, you will receive an email with a tracking link. Please allow 24 hours for the link to activate.

Yes, you can cancel or change your order free of charge after your purchase on the next day before 12:00. You can do this by sending an e-mail to SUPPORT@ALUXEM.COM with the subject 'Cancel or change order'. Please mention the following data: order number and additional information like name, address, and place of residence.

After this period the production of your order will start. Therefore, cancellation or change at a later date is not possible with no extra costs being charged by us. If you still wish to cancel, 30% of the purchase price will be charged.

iDeal, Bancontact, PayPal, Klarna & Visa

DIRECT ON ALUMINIUM
Direct on Aluminium is a reflection-free matt print material, 3mm thick and has 3 layers. Two aluminium layers with a platinum black polyethylene core. The art directly printed on aluminium  is a top-grade, robust print with a long lifespan. Due to the low net weight of the material, photographic art on aluminium is  also fantastic for large formats.

GLOSSY VINYL ON ALUMINIUM
Glossy Vinyl on Aluminium is a top quality glossy print material, modern, perfect result and incredible color details. Just like Direct on Aluminium, this material is 3mm thick but has 4 layers instead of 3. The extra layer is a UV protective vinyl. In large formats or even viewed up close, the Glossy Vinyl on Aluminium is known for its outstanding image quality. 

To make sure you can easily mount your collection, we include 2 options: 10x10 Plate or Aluminium Rail System. We attach the 10x10 Plate or Rail System before delivery. We also give you the option to purchase the wall art with no system.

ALUMINIUM RAIL
Thanks to the robust aluminum rail suspension system, the wall art really comes to life and creates a 3D effect. We mount the rail behind the wall art 10 cm from each side. The strong rail will also provide more stability. We recommend using an Aluminium Rail if you want more stability and a luxurious look.

10X10 PLATE
10x10 Plates are a cheaper version to hang your art and are made out of steel with a thickness of 1 mm. We mount the plate behind the wall art, 10 cm from the top side. The 10x10 plate is supplied as a complete set, including two spacers, a wall hook, a plug and a screw. We recommend using a steel plate if the art does not weigh more than 6 KG.

The image you see on your monitor may differ in color from the printed image. This is caused by differences in the way the image is displayed on the respective monitor. This can happen due to different types of monitors, changed calibration, and/or color settings. Such deviations are no ground for complaints.

In our standard 10x10 Plate or Aluminium Rail we provide you with a screw and plug. This can be used with a standard, regular wall. But we are unable to give any advice on different walls, because every wall is different. For further assistance, please contact your DIY shop.

Yes, a 6-month legal warranty covers all products. This warranty means that a product must be in proper condition upon delivery and must function properly under regular use. If you receive a product that doesn't meet these requirements, we will offer you an appropriate solution as soon as possible. This may be repair or replacement of the affected product. Please read our user manual carefully as this warranty does not cover everything.

Normally, custom-made products cannot be returned. But because we don't want to deny you the right to return and like to offer you the best service, we give you a return period of 14 days. However, we would ask you to reflect carefully before ordering the product. We print the photographic art specially for you. If you decide to return it, we have a number of conditions.

RETURN CONDITIONS

Yes, we can always make an exception for custom-sized requests, but only after approval by the photographer. Photographic art is not just a "photo" made by a photographer. It's a visual story that says more than a thousand words. You can imagine cutting through someone's art because you requested a custom-sized version is actually cutting through a story and adventure they had. That's why it's essential we want approval first.

ALL STANDARD SIZES or CUSTOM REQUEST

The viewing distance to the art on the wall is essential. The further away the viewer is from the photographic art, the larger the art should be. This also means that you should not purchase photographic art that is too large. For instance, in a narrow hallway, because the viewer cannot step too far back. In this case, several smaller sizes in a row make more sense. Above a seat/bench, on the other hand, you should not choose a format that is too small because the viewer will always be at a greater distance; otherwise, the importance of the photographic art will be lost.

60x90 = 1.5 meter viewing distance
80x120 = 2.0 meter viewing distance
100x150 = 3.0 meter viewing distance
120x180 = 4.0 meter viewing distance

Yes, the photographers' file have been selected to comply with the requirements of large format printing. If elements of the photography are out of focus, they will also remain blurred after printing. ALUXEM enlarges photographic art without losing details while also perfectly preserving image quality and finish with an exceptional big-print result. ALUXEM is using the most modern upscale technology available on the market.

LEGAL WARRANTY

6 MONTHS

You have a 6-month warranty on the products you have purchased online through our website. The warranty covers goods that are broken or damaged, as described in the Consumer Protection Enforcement Act. Guarantees only apply to original manufacturing defects and not to damage that arose during or after receipt of the products, caused by your own fault or the fault of a third party.

all conditions

RETURN POLICY

14 DAYS

When purchasing products through the website, the legal right to revoke within 14 days applies. You therefore have the right to cancel the purchase within 14 days from the moment either you, or someone who received the order for you, received the ordered goods. When invoking this right, we will charge 30% of the purchase amount.

all conditions

COPYRIGHT

INTELLECTUAL PROPERTY RIGHT

The photographers who deliver the photography to Aluxem Store retain the copyright, where applicable, of the works of art, designs, sketches, etc., designed c.q. created by them, hereinafter referred to as “the artwork”. The buyer is not permitted to change, copy or multiply the artwork or the delivered product, even if it only concerns part of the artwork or product, without the explicit and written permission of the photographer.

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