Use & Maintenance

User manual

More details about the product's properties, composition, consistency, and wear resistance can be found in this user manual. We also give advice on how to keep the product in good condition. Please contact our customer support if you still have questions after reading this.

Handeling

1. The art is printed on sensitive material, do not drop it.
2. The front, back and the edges of the art must not come into contact with sharp or hard materials.
3. The art is light waterproof but cannot be used underwater or close to salt water.
4. Never leave the art near anything having a strong magnetic field.
5. Do not leave the art near excessive heat such as direct sunlight. UV light can cause discoloration.
6. Do not install the product just above a heat source such as a stove, fireplace, or radiator. This prevents wear and tear.

Cleaning

1. If the product becomes dusty over time, you can wipe it with a white, dry, clean cotton cloth, don't use microfiber because this can cause scratches on your product.
2. Avoid applying too much pressure when wiping the surface.
3. Chemicals or aggressive cleaning agents should not be used as they can damage the surface and image.

Hanging up the product

1. Carefully open the box and avoid using a knife; it would be unfortunate if you stuck the blade too deep and damage the product.
2. Always ask for help by a 2nd person if the art is bigger than 80 cm.
3. Before hanging, check what type of wall you have. Use the correct mounting/suspension means for the correct wall; the screws and plugs must be suitable for the wall. Special hollow wall plugs are available for plaster walls. The buyer is responsible for applying a proper mounting to the wall for materials and questions about the type of wall you can turn to, for example, a good DIY store in the area. Aluxem Store cannot accept liability for incorrect mounting on the wall.
4. Do not use a cable/wire/rope to hang your art. The force on the hanging brackets will be too large, thus creating the chance of damage.
5. Decide where you want to hang the product.
6. The product comes with an aluminium frame on the back.
7. Fit the hanging Y-Rail that is supplied, leveling it at the desired location and place the art on the Y-Rail.

FAQ

Q1. What kind of screws and plugs should I use?
We are unable to give any advice on this because every wall is different. For further assistance, please contact your DIY shop. We do recommend, however, that you choose screws and plugs that have sufficient load-bearing capacity.
Q2. Can art be placed in a kitchen?
It depends on where in your kitchen you want to hang the art. Any Aluxem product would be ideal if placed far enough away from the oven/stove. Please, you should not hang premium, exhibition-quality art near the burner in areas where there are many kitchen splatter or areas where there is a lot of heat pollution.
Q3. Is the art suitable for outdoor display?
They are. But please keep in mind that, due to natural factors, photographic prints shown outdoors will not last as long as those displayed indoors.
Q4. What is the certificate of authenticity behind the art?
A certificate of authenticity (COA) is a seal or small sticker on artwork. COAs are mostly common in the art world. Generally speaking, a valid COA for an artwork will include specific details about the artwork like when and how it was produced, the names of people or companies involved in the artwork's production, the work's exact title, the dimensions of the art, or related information about either that work of art or the artist.
Q5. What happens if my order is compromised when it arrives?
Please inspect your package while the delivery person is present. You can deny the delivery if you notice any damages. Then contact our customer service department as soon as possible so that a replacement can be made. It is really helpful to e-mail images of the damage to our customer service team for fast processing. If you have already approved the order before noticing the damage(s), please contact our customer service team as soon as possible. If the items need to be returned, please retain the original packaging.

LEGAL WARRANTY

6 MONTHS

You have a 6-month warranty on the products you have purchased online through our website. The warranty covers goods that are broken or damaged, as described in the Consumer Protection Enforcement Act. Guarantees only apply to original manufacturing defects and not to damage that arose during or after receipt of the products, caused by your own fault or the fault of a third party.

all conditions

RETURN POLICY

14 DAYS

When purchasing products through the website, the legal right to revoke within 14 days applies. You therefore have the right to cancel the purchase within 14 days from the moment either you, or someone who received the order for you, received the ordered goods. When invoking this right, we will charge 30% of the purchase amount.

all conditions

COPYRIGHT

INTELLECTUAL PROPERTY RIGHT

The photographers who deliver the photography to Aluxem Store retain the copyright, where applicable, of the works of art, designs, sketches, etc., designed c.q. created by them, hereinafter referred to as “the artwork”. The buyer is not permitted to change, copy or multiply the artwork or the delivered product, even if it only concerns part of the artwork or product, without the explicit and written permission of the photographer.

More